Service and Support

The Hanwell Inc. customer service team ensures the smooth running of your chosen system from your initial purchase and throughout its years of use backed up by our UK-based parent company, Hanwell Solutions Ltd. Our team of experienced internal support engineers are available to deal with your phone and email inquiries 24/7.

Technical expertise
We pride ourselves on providing the highest level of service and after sales care available using a dynamic team of highly experienced and skilled staff.

imc services

Free Services

telephone support

Telephone Support

US office (757) 213-6841 (hours of 08:00 to 16:00 EDT)

UK office +44 1462 688070 (hours 08:30 to 16:30 GMT)

*Mon-Fri excluding weekends and Bank Holidays

online remote support

Remote Support for New Systems


For new customers, we offer 3 months of free online remote support from the date of final commissioning. Contact us to arrange a remote session.

Chargeable Services

Looking after your investment for years to come with:

  • Remote support
  • Annual service contracts
  • On-site support (available through a Hanwell Inc. approved 3rd party)
  • System health checks
  • Calibration & adjustment*
  • Training

*Calibration certificates can be supplied with new products upon request. Recalibration calibration and adjustment will be available through a Hanwell Inc. approved 3rd party thereafter.

Contact us for more information about these services today.

Traceable, UKAS & NIST Calibration

Regular traceable calibration and adjustment (where appropriate) ensure that your precision products and solutions continue to supply you with accurate, high-quality data.

We recommend you recalibrate and adjust (where appropriate) each year and we are pleased to offer traceable and UKAS* calibration for new product orders through our parent company The IMC Group. Alternatively, Hanwell Inc. offers traceable and NIST calibration and adjustment through approved local 3rd parties.

*UKAS is a direct equivalent to NIST and is accepted under the International Laboratory Accreditation Cooperation (ILAC)

Please contact us for more information about these services.

Installation Services

We are here to make buying a monitoring solution as straightforward as possible.

The wireless solutions we provide mean that installation is non-disruptive and straightforward.

Our experts ensure that your products are working to your required standard and leave you to start monitoring right away and for many years to come.

Contact us for information on our services today.

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