Service and Support

The Hanwell Customer Service team ensures the smooth running of your chosen Hanwell system from your initial purchase and throughout its years of use. Our team of experienced internal support engineers are available to deal with your phone and email enquiries 24/7.

Technical expertise
We pride ourselves on providing the highest level of service and after sales care available using a dynamic team of highly experienced and skilled staff.

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Free Services

telephone support

Telephone Support


Our internal customer service team are on hand Mon-Fri excluding weekends and Bank Holidays between the hours of 09:00 to 17:00 GMT.

+44 (0) 1462 688078


online remote support

Remote Support for New Systems


For new customers, we offer 3 months of free online remote support from the date of final commissioning. Contact us to arrange a remote session.

Chargeable Services

Looking after your investment for years to come with:

  • Remote support
  • Annual service contracts
  • On-site support
  • System health checks
  • Calibration & adjustment
  • Training

Contact us for more information about these services today.


Regular traceable calibration and adjustment (where appropriate) ensures that your Hanwell precision products and solutions continue to supply you with accurate, high-quality data.

Hanwell Solutions also provides UKAS ISO 17025 calibration and adjustment for temperature and humidity instruments. To view the Schedule of Accreditation issued by United Kingdom Accreditation Service, please click here.


We recommend you recalibrate and adjust (where appropriate) each year either at the Hanwell Calibration Service Centre or using our on-site calibration service. View our recent calibration policy amendments here.

Hanwell Solutions Ltd are accredited to ISO/IEC 17025:2005

Traceable vs UKAS Calibration

To set the scene, the term calibrations is strictly a comparison between the reference equipment and the unit under test (UUT). The values and details of both being reported in a calibration certificate.

Calibration does not include any kind of adjustment.

Read more on our Traceable vs UKAS Calibrations blog here.

Installation Services

Our friendly team of support engineers are here to make buying a Hanwell monitoring solution as straightforward as possible.

The wireless solutions we provide mean that installation is non-disruptive and straightforward.

Our experts ensure that your products are working to your required standard and leave you to start monitoring right away and for many years to come.

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Contact us for information on our services today.

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