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Gwentec
Gwentec Is Now Your Go-To For UK Heritage Products!
We are delighted to announce that Gwentec will be taking over as the master distributors for all Heritage products, in England and Wales, effective immediately.
Ellab is dedicated to ensuring the highest quality of product and services while staying at the forefront of technological development within Environmental Monitoring. To provide exceptional support to our customers, we have decided to enter a partnership with Gwentec.
We believe that Gwentec’s expertise aligns perfectly with our Heritage products due to their renowned skill in crafting bespoke control systems. This collaboration demonstrates our shared dedication to delivering top-notch products and services to each one of you.
As we hand over this responsibility to Gwentec, you can count on them to be your main point of contact for anything related to Heritage products – from technical assistance to any product related queries.
What This Means for You:
Continuity of Outstanding Service: We have carefully chosen Gwentec as our master distributor because of their commitment to exceptional customer service. They share our dedication to your satisfaction and success, making this changeover seamless and beneficial for you.
Simplified Communication: Going forward, Gwentec will be your primary point of contact for all product inquiries and support needs.
Access to Expert Technical Assistance: During the initial transition phase, you can still rely on the Hanwell technical support team to provide you with any technical assistance you may require. Following this initial period, Gwentec will be your contact for technical queries.
Please Update Your Records
To ensure a smooth transition, we kindly ask you to update your records with
Gwentec’s contact information for any future communications:
Email: [email protected]
Phone: 01495 769090
Website: www.gwentec.com
For all Heritage customers in the North who deal with Sustainable Heritage Conservation for your Hanwell products the situation is unchanged, and you should continue to use SHC as your first point of contact.
If you have any questions or concerns during this transition, feel free to reach out to Marcus Stacey-Bradbury, UK Sales Director at [email protected].
We are confident that Gwentec will continue to uphold the standards you’ve come to expect from Hanwell, and we look forward to seeing our products contribute to your continued success.
We want to express our gratitude for your continued support and loyalty, and we are excited about this new chapter with Gwentec.
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FAQs
Ellab is dedicated to ensuring the highest quality of product and services while staying at the forefront of technological development within Environmental Monitoring. To provide exceptional support to our customers, we have decided to enter a partnership with Gwentec.
Gwentec have been appointed as the master distributor for Hanwell Heritage products due to their strong relationship with Ellab and their exceptional skills at designing, building, installing, and servicing control panels, which is crucial in the heritage industry.
Gwentec’s broad capabilities in creating custom control systems and upgrading aging control systems, as well as over 10 years’ experience of supplying and installing Hanwell Pro make them well-equipped to meet the diverse needs of the heritage industry.
No, your supply of Heritage products will not be affected. Gwentec has access to the full Heritage range and can provide you with all the products you need without any problems. You can rely on Gwentec as your trusted source for Heritage products without any disruption to your supply chain.
You can place your order directly with Gwentec at [email protected]
In the initial transition phase please continue to contact Hanwell Tech Support.
Email: [email protected]
Phone: +44 01462 654121
No, please continue to contact your local Ellab representative for assistance.
