This policy is effective and updated as of 1st March 2019
Please contact us for any earlier versions.
This document refers to personal data, this is defined as information concerning any living person (a natural person who hereafter will be called the Data Subject) that is not already in the public domain. The Data Protection Act (DPA), Privacy and Electronic Communications Regulations (PECR) and The General Data Protection Regulation (GDPR) which is EU wide and far more extensive, seek to protect and enhance the rights of data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU. It should be noted that GDPR does not apply to information already in the public domain such as Companies House data.
Hanwell Solutions is pleased to provide the following GDPR information:
Who we are
Hanwell Solutions Ltd is a Wireless Environmental Monitoring solutions provider.
Why we process your personal data
Hanwell Solutions process your personal data primarily on the basis of Legitimate Interest as a business but only if necessary for the purpose we collected it for. We will also process data on the basis of contractual and transactional obligation where necessary. We may process your data for;
- Sales and marketing activities such as calls, emails and other types of communications
- Understanding how you interact with the website and social media
- Account activity such as, email, written and verbal communications and agreements
- Financial activity, such as billing communications
- To perform obligations under a contract with you or a business you may work for
We will only store your data, for as long as we need it to undertake any of the processes listed above.
How we collect your personal data
When you sign up for and use the website, product or Service, consult with our customer service team, send us an email, post on our blog, or communicate with us in any way, you are voluntarily giving us information that we collect.
To ensure our prospects and clients receive the most relevant communications, we use some automated processes to send you communications. These processes (such as lead scoring and marketing based on behaviour), might indicate what the contents of a marketing email may be, or indicate to us when the best time to contact you might be.
We use third parties to provide information about visitors to our websites. When you visit our website we will record your IP address. This address will be matched against public and proprietary IP address databases to provide us with information about your visit. This information may identify the organisation to whom the IP address is registered but not individuals. In some limited cases i.e. single person companies, it may be possible to identify personal data from publicly available data.
Cookies, tracking & beacons: We may use various technologies to collect and store information when you use our website or Service, and this may include using cookies and similar tracking technologies, such as pixels and web beacons, to analyse trends, administer the website, track users’ movements around the website and Service, serve targeted advertisements, and gather demographic information about our user base as a whole.
Cookies are small text files that are placed on to your computer by websites that you visit. Cookies allow us to provide important site functionality, so you don’t have to re-enter lots of information. They also allow us to remember what links and pages have been clicked or viewed during a session. If you have provided us with personal data, completing a contact form for example, we may associate this personal data with other information. This will allow us to identify and record what is most relevant to you. By using your browser controls, you are always in control of the cookies we store and access on your computer. More information on how to control cookies and limit personal data processing can be found at youronlinechoices.com/uk/five-top-tips. For comprehensive information on how to change your cookie settings in a wide variety of different web browsers, visit www.aboutcookies.org.
Hanwell’s main cookies:
Google Analytics Cookies: Google Analytics is a website monitoring tool that allows users to see volumes of website visitors, their source, and to analyse how the content of their website is viewed and navigated. This in turn allows optimisation of the content and pages and the marketing programs that drive traffic to the website. Google Analytics does not store any personal information about website visitors, but does use persistent cookies to identify repeat visitors. You may universally opt-out of all Google Analytics tracking used by all websites by visiting the following url – https://tools.google.com/dlpage/gaoptout
This information is used by Hanwell Solutions to profile website visitors, in order to better understand the way in which our website content is viewed by different segments. It is also used, for example, to identify the types of organisations that might be interested in our products and services.
Email Marketing Post-Click Tracking Cookies: These cookies are used to report on the pages that have been viewed by visitors to the site who have followed links from our email marketing campaigns. This analysis helps us to understand additional content that is viewed by the contacts in our database and therefore allows us to improve and tailor future campaigns to those contact’s specific areas of interest.
|Full Tag (Cookie) name||Full description (i.e. what it does)|
|wow.session||IIS Session Code|
|wow.anonymousid||Anonymous Visitor ID|
|wow.schedule||Load Balance Session Queue|
|wow.utmvalues||Stores the UTM values for the session|
3rd party cookies:
|Full Tag (Cookie) name||Full description (i.e. what it does)|
|Google Analytics||Google Analytics cookies do not collect personal data about our website visitors.
The data collected by Google Analytics is used to analyse how frequently the same people revisit the website, how the website is found (from advertising or referring websites), and which pages are most frequently viewed. This information is combined with data from thousands of other users to create an overall picture of website use, and is never identified individually or personally and is not linked to any other information we store about you.
|YouTube||Various unique identifiers, as well as login information that may relate to a Google account.
Google set a number of cookies on any page that includes a Youtube video. While we have no control over the cookies set by Google, they appear to include a mixture of pieces of information to measure the number and behaviour of Youtube users, including information that links your visits to our website with your Google account if you are signed in to one. Information about your use of our website, including your IP address, may be transmitted to Google and stored on servers in the United States. This cookie does not identify you personally unless you are logged into Google, in which case it is linked to your Google account
|WordPress||WordPress sets a couple of cookies that track logged in users and store user preferences set in their WordPress user profile.|
|Stripe||Stripe is our payment provider and they may set some cookies to help them with fraud prevention and other issues. This is required for our online payments to work.|
Beacons/Pixels: On our website and in some of our emails we use web beacons. When we send emails to Customers, we may track behaviour such as who opened the emails, who clicked the links and which pages of our website they have visited.
This allows us to measure the performance of our email campaigns and to improve our Service and website. To do this, we include single pixel, also called web beacons, in emails we send. Web beacons allow us to collect information about when you open the email, your IP address, your browser or email client type, and other similar details. We also include Web Beacons in the emails we deliver for you. We use the data from those Web Beacons to create reports about how your email campaign performed and what actions your Contacts took. Reports are also available to us when we send email to you, so we may collect and review that information.
Who will see your data: Your data will only be seen and used by employees of Hanwell Solutions. We operate a role-based access policy for personal data. What this means, is that an employee will only have access to personal data, if they need that access to do their job. We do not share the personal data of prospects or clients with any third parties.
How we use your information
Hanwell Solutions uses the information collected from you to fulfil any of your requests and to send you appropriate and useful communications.
To send you informational and promotional content in accordance with your marketing preferences. You can stop receiving our promotional emails by following the opt-out instructions included in every email.
Types of communications: By processing your Personal Information under Legitimate Interest, you will receive any specific piece(s) of information you requested, as well as allowing us to send you appropriate and useful communications. This includes but is not limited to; invitations to events, our latest assets (whitepapers, guides, reports, infographics, videos and case studies) and promotional offers on hardware, software and services. We would also like to keep you abreast of the charity events and initiatives we partake in. If you are a Customer of Hanwell, you will also receive product updates relevant to you. These updates will highlight the great new releases we have developed. At any time, you can unsubscribe/opt-out of our marketing) by clicking the opt-out link in any emails you receive from us. The link will always be in the footer of the email. If you don’t have an email from us to hand and want to update your preferences, fill in the form on our contact us page or email us at [email protected].
Any information Hanwell holds about you and your business encompasses all the details we hold about you and any sales transactions including any third-party information we have obtained about you from public sources and our own suppliers such as credit referencing agencies.
Hanwell will only collect the information needed so that it can provide you with Wireless Environmental Monitoring solutions. Hanwell does not sell or broker your data, although coincidentally there may be times when your information could be contained in data that Hanwell Solutions has purchased from a third-party list broker.
Legal basis for processing any personal data
To meet Hanwell’s contractual obligations to clients and to also respond to enquiries.
Legitimate interests pursued by Hanwell Solutions
To promote the Wireless Environmental Monitoring solutions offered by Hanwell Solutions.
Through agreeing to this privacy notice you are consenting to Hanwell Solutions processing your personal data for the purposes outlined. You can withdraw consent at any time by emailing [email protected] or by phoning +44 (0) 1462 688070 or writing to us, see last section for full contact details.
Hanwell Solutions may on occasions pass your Personal Information to third parties exclusively to process work on its behalf. Hanwell Solutions requires these parties to agree to process this information based on our instructions and requirements consistent with this Privacy Notice and GDPR. Hanwell do not broker or pass on information gained from your engagement with us without your consent. However, Hanwell may disclose your Personal Information to meet legal obligations, regulations or valid governmental request. Hanwell Solutions may also enforce its Terms and Conditions, including investigating potential violations of its Terms and Conditions to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property or safety of Hanwell Solutions, its clients and/or the wider community.
Hanwell Solutions will process personal data during the duration of any contract and will continue to store only the personal data needed for six years after the contract has expired to meet any legal obligations. After six years any personal data not needed will be deleted.
Data is held in the United Kingdom using different (multiple) servers. Hanwell Solutions does not store personal data outside the UK.
Your rights as a data subject
At any point whilst Hanwell Solutions is in possession of or processing your personal data, all data subjects have the following rights:
- Right of access – you have the right to request a copy of the information that we hold about you.
- Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
- Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
- Right to restriction of processing – where certain conditions apply you have a right to restrict the processing.
- Right of portability – you have the right to have the data we hold about you transferred to another organisation.
- Right to object – you have the right to object to certain types of processing such as direct marketing.
- Right to object to automated processing, including profiling – you also have the right not to be subject to the legal effects of automated processing or profiling.
In the event that Hanwell Solutions refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge.
Hanwell Solutions at your request can confirm what information it holds about you and how it is processed.
You can request the following information:
- Identity and the contact details of the person or organisation (Hanwell Solutions) that has determined how and why to process your data.
- Contact details of the data protection officer, where applicable.
- The purpose of the processing as well as the legal basis for processing.
- If the processing is based on the legitimate interests of Hanwell Solutions or a third party such as one of its clients, information about those interests.
- The categories of personal data collected, stored and processed.
- Recipient(s) or categories of recipients that the data is/will be disclosed to.
- How long the data will be stored.
- Details of your rights to correct, erase, restrict or object to such processing.
- Information about your right to withdraw consent at any time.
- How to lodge a complaint with the supervisory authority (ICO).
- Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
- The source of personal data if it wasn’t collected directly from you.
- Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.
To access what personal data is held, identification will be required
Hanwell Solutions will accept the following forms of ID when information on your personal data is requested: a copy of your driving licence, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If Hanwell Solutions is dissatisfied with the quality, further information may be sought before personal data can be released.
All requests should be made to [email protected] or by phoning +44 (0) 1462 688070 or writing to us at the address further below.
In the event that you wish to make a complaint about how your personal data is being processed by Hanwell Solutions or its partners, you have the right to complain to Hanwell’s Quality Manager. If you do not get a response within 30 days, you can complain to the ICO.
The details for each of these contacts are:
Hanwell Solutions, attention of the Quality Manager
Pendle House, Jubilee Road, Letchworth, Hertfordshire, SG6 1SP.
Telephone +44 (0) 1462 688070 or email [email protected]