DKSH Warehouse Monitoring System




DKSH Pharmaceutical Distribution Centre Temperature Warehouse Monitoring System

DKSH-case-study-1DKSH Pharmaceutical Distribution Centre in Malaysia chose Hanwell IceSpy products for their warehouse monitoring system above other offerings after a trial evaluation period handheld by Hanwell Solutions Malaysian distributor Cynotex. “We gained positive feedback from both our principals and customers after the first installation and we are now using the system in other branches in Kuching and Kota Kinabalu, as well as our two sites in Bangkok,” explained Mr Narayana Rao, Facility Manager of DKSH Malaysia.

DKSH Malaysia operates a 130,000 ft² Controlled Distribution Centre (CDC) for pharmaceuticals and healthcare products which comprises 8,500 pallet positions, 12 loading bays, 22 unloading bays, 2 cold rooms and 1 air-conditioned warehouse. DKSH’s Distribution centre required temperature monitoring in line with global regulations for temperature monitoring of controlled environments and Good Distribution Practices (GDP). These requirements necessitated the need for appropriate maintenance and documentation of storage conditions. “Our industry is highly regulated. Temperature sensitive products could be in danger if optimum storage temperature levels are not maintained, resulting in the risk of product recalls and loss of reputation,” said Mr Rao. “Ensuring temperature integrity in our operation gives our principals and customers more confidence when storing their products in our distribution centre.”

notion pro hardware

Previously using data loggers and local thermo-hygroraphs, DKSH installed a 20 sensor wireless temperature monitoring system to allow them to gain online real-time temperature monitoring. The monitoring system was placed in all chambers for chilled, frozen and air-con monitoring which included 2 chillers, a 10,000 ft² freezer and a 120,000 ft² air-con warehouse monitoring temperatures from -10°C to +25°C.

The Hanwell IceSpy system provides immediate alarm notification via email or SMS if a temperature breach occurs. This alleviates audit stress by providing access to historical temperature data and producing reports. “The Hanwell IceSpy temperature warehouse monitoring system helps us comply with regulations for safe storage of pharmaceuticals. It is also a practical tool that allows us to compile audit-ready reports that display our temperature data,” said Mr Rao. “It took only eight weeks from our initial enquiry until the system was installed and working. Hanwell Solutions excellent service is commendable”, he added.

“It took only eight weeks from our initial enquiry until the system was installed and working. Excellent service.”

Mr Rao, DKSH Malaysia

Pharmaceutical and Healthcare

DKSH Malaysia’s 130,000 ft² Controlled Distribution Centre required temperature monitoring to comply with national regulations.

Company Profile
DKSH Malaysia operates a Controlled Distribution Centre for pharmaceuticals and healthcare products in Shah Alam.

Hanwell IceSpy Temperature Monitoring.


  • Fully automated alarm monitoring
  • Access to audit ready reports
  • Assists with regulation compliance


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